6-month product warranty

We want you to receive not just a beautifully designed product, but one you can use with peace of mind.

Vector One provides a 6-month product warranty from the date of delivery (limited to defects not caused by the user under normal usage conditions).

1. Warranty Coverage (Defects Not Caused by the User)

If the following issues occur under normal usage conditions, you may apply for warranty service:

  • Structural abnormalities of the product itself (e.g., obvious loosening, cracking not caused by external force)
  • Functional abnormalities of the button area (obvious sticking, loss of tactile feedback)
  • Major abnormalities in printing or surface treatment (not caused by normal wear and tear)
  • Defects upon arrival (e.g., scratches, damage, printing errors, incorrect model, etc.)

2. The Following Situations Are Not Covered by the Warranty

  • Damage caused by external forces such as dropping, impact, compression, pulling, etc.
  • Signs of normal usage (e.g., scratches, wear, discoloration)
  • Damage caused by disassembly by the user, modification, or improper installation
  • Deformation/fading caused by contact with alcohol, solvents, chemicals, or exposure to high temperatures
  • Products purchased from non-official Vector One channels
  • After the warranty period (6 months from the date of delivery)

3. How to Apply for Warranty

Please provide the following information and message our customer service team (IG / Official Customer Service):

  1. Order number
  2. Purchaser's name
  3. Product model (e.g., iPhone 15 Pro)
  4. Description of the issue
  5. Photos or videos of the product (we recommend capturing details of the defect)

We will assist in confirming the issue as soon as we receive the information.

4. Warranty Resolution

Once confirmed to meet the warranty conditions, Vector One will provide the following resolution depending on the situation:

  • Replacement with a new product of the same design and model
  • If the model is discontinued/out of stock, we will provide a replacement of equal value or store credit (customer service will assist with the details)

5. Additional Information

  • Warranty service applies only to the product itself and does not include free gifts, packaging materials, etc.
  • For return and exchange requests, please refer to the relevant guidelines in the 《Return & Exchange Policy》.
  • Vector One reserves the right to make the final warranty determination and will assist in processing it based on reasonable and transparent principles.

If you have any questions, please feel free to contact us.

We’re here to make sure your experience with V1 feels solid from day one.