Contact Us

Questions about product selection, phone models, or your order? Please contact us using the form below.

Customer Service Email: v1vectorone@gmail.com
Instagram: @vectoronev1

When inquiring about an order, please include your order number. If you receive a defective or incorrect item, please describe the issue and provide photos so we can assist with verification. Do not send your full credit card number or verification code.

VECTOR ONE / CLIENT SERVICES

Details matter.
So do you.

Start here for help with choosing a design, orders, or after-sales support.

01 Check your phone model
On your iPhone, go to Settings → General → About to check the model name. Confirm whether you have a Pro or Pro Max; available combinations are shown in the product-page options. The 3D display illustrates the design and does not mean every model has identical dimensions or camera placement.
02 Choose a magnetic option
If you need magnetic functionality, choose an option explicitly labelled MagSafe or magnetic; do not rely on the illustration alone. If you’re unsure, send customer support the design and your full phone model name for confirmation.
03 Shipping and order enquiries
Orders are dispatched from the 真站 warehouse. Sign in to view orders placed in this store. For orders from the previous official website, contact customer support with your order number. Available delivery methods, fees, and pickup locations are shown at checkout.
04 Change delivery details
Please send your order number and the details you need to change as soon as possible. We’ll check the order’s progress; whether changes are possible depends on confirmation from the warehouse. Contact us by private message or the form below. Do not post personal delivery details in public comments.
05 Product issues and after-sales support
If your item arrives defective, is incorrect, or has another issue, keep the item and packaging, then contact customer support with your order number, a description of the issue, and photos. We’ll review the details and help resolve the issue. You can also use the same channels for warranty enquiries.
06 Take a closer look before choosing
For patterned designs, rotate the 3D view on the product page and check the photos below to explore the design and finish. Colours may vary with lighting and your screen; the actual product’s appearance takes precedence. The clear series is shown in product photos.

Still have a question? Leave a message below and we’ll help you check.